License error 13: Requested feature version does not match license

You can see this error when you run the Modelio application or when you use a licensed feature or module.

This is the window you see when starting Modelio:

license error 13

This is the window you see when running a specific licensed feature or module:

license error 13 module

Description

Modelio version or one of its features or modules does not match the version indicated in your license.

How to troubleshoot

  • Use the version of the application or its features or modules that matches your license
  • Please contact your sales Department or This email address is being protected from spambots. You need JavaScript enabled to view it. in order to upgrade your license.

How can I check my license and its content?

Please go to the menu Help/License information... and a License information window will open.

modelio license information window

This window shows the features and their version present in your license.

How can I check the features/modules' versions installed in a project?

Please go to the menu Configuration/Modules... and the Project configuration window will open.

modelio project configuration

This window shows the features/modules installed in a project.

 

License error 10: Hostid does not match license

You can see this error when you run the Modelio application.

This is the window you see when starting Modelio:

license error 10

 

Description

The hostid provided in your license file does not match your machine hostid.
This can happen if you try to use your license file in a workstation other than the one you used to activate the license or if the configuration of your workstation has changed since the license was activated.

How to troubleshoot

In the window shown above, please click on the System configuration button. The System configuration below will open:

license system configuration

Contact This email address is being protected from spambots. You need JavaScript enabled to view it. with the system configuration as well as your license activation key so we can verify your configuration and update your license if necessary. You can either click on the 'Save to file' button to generate a text file that contains the system configuration, or copy the window content and insert it directly in the body of your e-mail.

License error 9: Feature not found

You can see this error when you try to deploy a module in a project or when a module tries to start.

license error 9 module

 

Description

This can happen if you did not purchase the module or if the module has not been added into the license.

How to troubleshoot

Contact This email address is being protected from spambots. You need JavaScript enabled to view it. by reminding us your license activation key so we can verify your license configuration and update your license if necessary.